Common Issues and Solutions

I Can't Log In

Check your email address. Conformii accounts are tied to your work email address. If you've recently changed your email, contact your Administrator.

Reset your password. Use the "Forgot Password" link on the login page. Reset links expire after 24 hours.

Check with your Administrator. Your account may have been deactivated, or MFA may have been enabled organization-wide since your last login.

Still stuck? Contact support at [email protected] with your account email and organization name.

I'm Not Receiving Email Notifications

Check your spam folder — notification emails come from [email protected]. Add this address to your allowlist if needed.

If your organization uses email filtering or a secure email gateway, ask your IT team to allowlist [email protected] and the sending IP ranges (available from your client success manager).

Check your notification preferences in Account Settings — you may have notifications turned off for certain event types.

An Obligation Shows as Overdue but It Was Completed

This usually means the obligation was completed but not marked as complete in the platform. Evidence may have been attached, but the status wasn't updated.

To resolve: open the obligation, verify the evidence is attached and mark the obligation complete. If it was completed in a prior period, adjust the completion date accordingly.

A Monitoring Alert Seems Irrelevant

Monitoring alerts are generated based on your configured scope. If you're receiving alerts that consistently don't apply to your operations, narrow your monitoring scope — reduce keywords, deselect regulatory sources that don't apply or adjust jurisdiction settings.

You can also dismiss individual alerts with a "Not Relevant" disposition, which helps calibrate future alerts.

Evidence Files Won't Upload

Check the file size (maximum 50MB per file)

Check the file format (PDF, Word, Excel, common image formats are supported; executables and archives are blocked)

Try a different browser if the upload interface is unresponsive

If large files are consistently failing, contact support — there may be a network configuration issue

I Need to Reassign Obligations from a Departed Employee

From the User Management section, an Administrator can bulk-reassign all obligations from one user to another. Go to Users, select the departed user and choose "Reassign All Obligations."