How to Contact Conformii Support

Your First Point of Contact: Your Client Success Manager

Every Conformii client has a dedicated client success manager who is your primary contact for questions, configuration changes and account issues. Your client success manager's contact details are in your account onboarding documentation.

Your client success manager handles:

Configuration changes and platform setup questions

New user onboarding and training

Obligation register additions and modifications

Subscription and billing questions

Strategic questions about how to get more from the platform

Technical Support

For technical issues (bugs, login problems, data errors), contact the support team directly:

Email: [email protected]

Response time: Within 4 business hours for standard issues; within 1 business hour for critical issues (platform unavailability, data access issues)

When submitting a support request, include:

Your organization name and account email

A description of the issue

Steps to reproduce (if applicable)

Any error messages you received

Screenshots if relevant

Emergency Contact

For critical platform issues outside business hours, use the emergency support line provided in your onboarding documentation.

Feature Requests and Feedback

We build Conformii based on what our clients need. If you have a feature request or feedback, submit it through the platform's feedback function (Account > Send Feedback) or raise it with your client success manager. All feature requests are reviewed by our product team.

Service Level Agreement

Conformii guarantees 99.5% uptime for the platform. Planned maintenance windows are announced at least 48 hours in advance via email and in-platform notification. Our SLA details are in your subscription agreement.